Article | 1 min read

Wanted: Beta Testers for Our Upcoming SugarCRM Integration

Last updated April 4, 2011

Nothing is more valuable to a company than its customers. But in order to provide the best possible service and customer experience, companies need a holistic understanding of each of its individual customer relationship.

That’s why Zendesk is happy to announce its upcoming integration with SugarCRM, the world’s fastest growing customer relationship management (CRM) company. This integration will allow customer support agents to seamlessly access SugarCRM customer data from Zendesk, and vice-versa.

Zendesk for SugarCRM also ensures important details don’t get lost between sales and support, so every customer interaction can help build and strengthen the existing relationship. Users are able to see the whole customer picture, from sales to support, including up-to-the-minute customer support information straight from the help desk. All customer interactions are tracked, meaning a quicker resolution time and happier customers.

Zendesk for SugarCRM creates a unified view for sales, marketing, and customer support data. New functionality includes:

· Single, complete view of customers and opportunities from sales to marketing to support

· Access to Zendesk’s ticket management functionality directly from SugarCRM

· Key CRM data storage within the Zendesk profile for better decision making

The integration will be available for the Professional and Enterprise editions of SugarCRM and will be free of charge to all Zendesk customers who use SugarCRM.

To be part of the Zendesk for SugarCRM beta program, go here.