Original air date: March 2, 2011
Now you, as a support agent, can access Zendesk through your iPad and respond to your customer requests in a timely manner. Zendesk for iPad is the first full-featured customer support app that brings all the capabilities of the Zendesk agent interface to the popular iPad touchscreen. Agents can easily view, edit and update tickets.
There are also new features exclusive to Zendesk for iPad. You can view a real-time list of the new or updated tickets assigned to you, or easily bookmark a ticket to respond to it later, or use it for future reference.
Join us as we invite Steven Yan, Product Manager at Zendesk, as he walks us through a live demo on how to use Zendesk for iPad.
In less than an hour, you will learn how to stay closer to your customers by:
* Viewing and updating comments, tags and ticket fields
* Applying predefined responses, or macros, to tickets with frequently asked questions
* Searching support tickets and knowledge base articles