Enterprises face different challenges than their small- and medium-sized counterparts. With larger organizations, changing platforms is a huge undertaking that involves and disrupts more people. Help desk software is no different. Employees at all levels need access to help support a broad customer base that isn’t worried about internal issues, only whether their problem is addressed quickly.
Our Guide to Selecting Help Desk Software for the Enterprise discusses these challenges and other shifts in the industry and ultimately provides advice on how to find the right solution (with a focus on Zendesk, of course.) If your organization is at a software crossroads, take a look at our guide to find out what you should be considering.