As smartphones become as essential to our pockets and purses as wallets and drivers licenses, customers are expecting these handy devices to do do their banking, purchase last-minute birthday gifts, book reservations, and above all, take care of customer service needs. Customers these days don’t like to stop for even a few minutes. Companies need to take this new breed of customer very seriously. It’s not like smartphones are some kind of passing trend.
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[html]<img title="Support By Smartphone" src="https://d16cvnquvjw7pr.cloudfront.net/images/blog/Infog_customersupport_v2.jpg" alt="" width="615" /><em>Image originally posted on <a href="https://www.zendesk.com/blog/support-by-smartphone-infographic">Zengage, The Zendesk Blog</a></em>[/html]