Pssst….hey there. We’ve got a secret. Actually a few. Big ones, too. The kind of secrets that can help transform your organization and dazzle your customers. You want to know what they are? Well, good news! We are willing to tell you, but we’re going to ask you for something in return. You can either send our hungry employees a very large box of cupcakes, or watch this recorded webinar. Either way, you’ll gain some fantastic insights into improving your customer service.
In April, we had a new installment in our Zen Masters of Customer Service webinar series with Whats The Secret To Providing A World-Class Customer Experience. In this webinar, THE authority on providing a world-class customer experience John DiJulius shares how companies like Starbucks, Chick-fil-A, Nestle, Disney, Nordstrom, and The Ritz-Carlton deliver world-class service consistently, and how you can, too. In addition to addressing the current Customer Service Crisis, John will also provide actionable steps that companies of any size can follow to improve their customer service today.
Best-selling author of both Secret Service: Hidden Systems that Deliver Unforgettable Customer Service and What’s the Secret: To Providing a World-Class Customer Experience, John DiJulius is redefining customer service in corporate America. His keynotes and workshops are used by the top world-class customer service companies to provide unforgettable service every day. John has worked with companies such as Lexus, PricewaterhouseCoopers, The Marriott Hotels, and State Farm Insurance, to name a few, and hes the father of America’s #1 customer service conference, The Secret Service Summit.
So check out the recorded webinar and take a big step forward in transforming your service organization. Or, feel free to send us those cupcakes. Chocolate, vanilla, or strawberry will do.