As more and more consumers turn to Twitter to express their woes about brands and customer service, how does your company keep an eye on the social network to monitor and respond to these conversations and complaints? Join us as we discuss the new Zendesk-Twitter integration where users can feed tweets into business workflows and turn Twitter into a value-add channel for customer engagement.
In this session, you will learn how to:
- Embrace Twitter in your existing service and support operations
- Keep your tweets business relevant
- Get started with Zendesk for Twitter