It’s no longer a secret that Twitter is using Zendesk for their online support. The romance started in the summer of 2008 and Twitter has gradually rolled out Zendesk in more and more areas until they announced earlier this month, that Zendesk is now the official support platform for Twitter.
In their blog post The Zen of Twitter Support from January 15 Twitter writes “We looked at several options and found Zendesk to be a perfect fitit works seamlessly with other tools we love such as Campfire, Highrise, and they’ve even created a built-in Twitter integration.”
Twitter is one of these companies and technologies that are true paradigm changers. Twitter changes how a lot of us are working and communicating, and how we understand each other and what’s going on in the world. We’re very proud that we have the opportunity to work with the Twitter crew, and we’re fascinated by their story and their technology. We already have basic Twitter integration in Zendesk, and we plan to extend that considerably this year.
We believe that the entire support industry will gain from Twitter’s choice of Zendesk. We will use their experiences to make “tweets” a fully legit support channel in our continued efforts to enable true online support for the networked generation.
And we want your feedback too. Let us know how we can integrate Twitter better into support processes. You can always tweet us @zendesk.