Zendesk University: Get your degree in customer happiness

Published March 15, 2013
Last modified March 15, 2013

Zen U. is no ordinary school experience. No textbooks, bells, or rulers in these classrooms. Zendesk U. is about fun. It’s about meeting fellow students who are passionate about customer service and learning how Zendesk can help you make your customers happy.

That’s right, Zendesk’s College of Customer Happiness is coming to a town near you. And here’s the best part: You’ve already been accepted on a full-ride scholarship. No tuition required at this institution of higher learning - It’s all FREE.

We’re starting out with 10 cities in North America - and adding cities in Asia and Europe as we go - to show our friends and fans how to power up their customer service and get the most out of Zendesk. The half-day workshops will include informative training sessions that cover the most popular questions submitted to our support team. Topics will include:

  • Maximizing forum content to help with ticket deflection
  • Tactics on pulling the right reports
  • Tips for understanding the most important business rules, including views, triggers, and automations

There will be plenty to learn and lots of time to ask questions.

In four of these ten cities, San Francisco, Austin, Chicago, and New York City we’ll have an extended day which will include sessions on organizational best practices and interesting use cases from Zendesk customers and customer service experts. This material will help set your team apart from others in your industry.

What’s more, each event will finish with a networking mixer! You’ll have the opportunity to mingle with your classmates while eating pizza and drinking beer - all included in your College of Customer Happiness education. In other words, FREE.

Our halls are open to all current Zendesk customers, customer service and help desk fans alike. Enroll today, join us at a city near you, and get your Customer Happiness Degree!

To register, click on a city listed above, or view the full list of North American cities.

And check back for Asian and European cities and dates.