Zendesk Voice: A Good Thing Gets Better

Zendesk Voice: A Good Thing Gets Better

March 28, 2012
Zendesk Voice: A Good Thing Gets Better

Editor’s Note: Zendesk Voice is now Zendesk Talk. Learn more about local and toll free numbers supported by Zendesk Talk.

Phone support is an integral part of the modern, multichannel customer-delight machine. In fact, 79 percent of customers prefer it over any other channel. Zendesk Voice is the fastest, most affordable way for businesses to set up an integrated call center; it only takes five minutes, requires no extra hardware and syncs call information to tickets. Now we’re adding a few new features and expanding its reach to help bring intelligent phone support to the masses.

New European countries
We’re proud to offer Zendesk Voice to 10 additional European countries:

  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Ireland
  • Netherlands
  • Poland
  • Portugal
  • Sweden

Users in these countries are now able to set up a call center with a few clicks of the mouse and begin taking phone calls in minutes. New local numbers are just $1USD per month for each local number. Which brings us to our next feature…

Now supporting toll-free numbers
Businesses in the US, UK and Canada can now use toll-free numbers in Zendesk Voice. We know that many customers prefer toll-free numbers, and you can now provision a toll-free number in Zendesk for just $2 per month (for each number) and give your customers what they want.

Multiple numbers and call forwarding
We’re now supporting multiple numbers per account to make your life easier. This is great news for those looking to combine toll-free numbers with existing local lines, as well as those looking to set up voice support in multiple countries. The latter of which will also enjoy our expanded call forwarding, which allows you to forward calls to anywhere in the world. Previously, this was only available in the US, UK and Canada, but the worldwide release is great news for those with support teams in multiple countries. Visit our forum post for further details and pricing information.

Considering phone support?
Having a phone number on your website functions as a lighthouse for wayward customers, yet we understand that accepting calls may seem intimidating. If you’re still on the fence about offering phone support, download our white paper–How to Conquer Your Fear of Phone Support–to help separate fact from fiction and find out why 79 percent of customers prefer voice over any other channel!