Original Webinar Date: November 30th, 2010
BigTent is where trusted groups connect online. Founded in 2006, the company is headquartered in San Francisco and hosts a wide variety of groups, including parent, school, hobby, neighborhood and community groups nationwide.
Rosa Terrazas, Director of Community Support, says, Zendesk has been a huge time-saver for our staff. Thanks to built-in Triggerswhich our previous solution didnt includeweve reduced the number of tickets requiring agent interaction by 22%.
Listen to Rosa share BigTents story about how she and her team manage customer support with Zendesk.
Ideal for: New and Current Zendesk customers
Time: 1 hour