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CX Discoveries:

Decoding customer service

Available On-Demand

Keeping up with customer needs takes flexibility, resilience, and a commitment to supporting your team. The pros—we call them CX Champions—do all of this flawlessly. We’re here to help you follow their lead and make your path to CX success clear and easy.

Decode the mysteries of customer service with our inspiring speakers - your guides - sharing in their experience. Build your own adventure through the on-demand content hub, and become the CX Champion.

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Now available on-demand

Now available on-demand

Join the event to decode customer service: your path to CX success is right around the corner, we’ll help you get there.

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Decode the mysteries of CX

CX Champions reduce total resolution time by 53%, have 72% more efficient agents, and are 4 times more successful pivoting to remote work. Wonder how they got there? Your journey starts here. On October 13th, join Zendesk’s Prelini Udayan-Chiechi alongside CX thought leaders and get on the path to your CX success.

Here’s what you can expect:

  • Get inspired by the fireside chat with Don Peppers, CX thought leader and expert on customer-focused business strategies
  • Uncover the findings from 3,250 customer service leaders in conversation with Peter Lorant, COO EMEA at Zendesk, ESG and customer speakers
  • Explore the content tailored to your role and CX level of your organisation

Build your own adventure

This event is now available on-demand to watch at a time convenient to you and to share with your fellow CX explorers. Explore the 'build your own adventure' part of your CX journey: the first stop is content based on your organisations maturity and after that you can choose from one of 3 paths based on your role.

CX Starter

Begin your CX adventure

Learn about some of the CX essentials and build your product confidence. Watch demos and customer stories to learn how!

Explore now


CX Riser

Continue your journey

Deepen your CX practices and processes to support an agile team. A mix of insights from customers and thought leaders.

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CX Champion

Never stop conquering

If your summit is a world leading CX strategy hear from Zendesk and Lego leaders to get their thoughts.

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Your CX Guides




Prelini Udayan-Chiechi

SVP Global Digital & Regional Marketing,
Zendesk




Peter Lorant

Chief Operating Officer EMEA,
Zendesk




Adam DeMattia

Director of Custom Research,
Enterprise Strategy Group




Clare Muscutt

Founder and CEO,
Women in CX




Don Peppers

Founding Partner,
Peppers & Rogers Group




Erica Faltous

Director of Communications EMEA,
Zendesk