CUSTOMER EXPERIENCE TRENDS 2021

New CX for a new world

Last year, we learned that customer needs can change in a blink, and your support team needs to change almost as fast. Our report will help you learn how to keep up.

Stay on trend

Stay on trend

Our team of experts reviewed data from 90,000 businesses using Zendesk across 175 countries. We compared how they use Zendesk with opinions from customers, agents, customer experience leaders, and technology buyers. Using these insights, we identified this year’s top trends in customer experience and tailored best practices to your team.

Despite the massive shakeup in customer and employee experiences, some things remain the same: building trust and connection is crucial to keeping everyone happy.

The interactive report sheds light on the five core trends of this year:

  • Spotlight on CX
  • A more conversational world
  • Emphasis on agility
  • The future of work is now
  • The digital tipping point

Immerse yourself in our interactive report

Please enter your first name
Please enter your last name
Please enter a valid email address
Please select your country
Please enter a valid phone number
Please enter your job title

Almost done. Just tell us about the company you keep.

Please enter your company name
Please select number of employees
Please select your department
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Thanks for accessing our interactive report.

If you're still hungry for more insights, join our Customer Experience Trends 2021 event.

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.