While digital transformation has been at its peak and continues to evolve, what the last year has highlighted is how important it is for businesses to remain agile, but innovative in order to achieve an excellent customer experience.
This means implementing the right CX technology early enough before competitors take advantage. Our latest CX Trends Report outlines that 98% of mid-to-large companies implemented new tools or processes in the last 18 months.
Join us as we discuss:
- What key learnings remain from last year?
- What are some of the new trends we are likely to see for the rest of 2021 and beyond?
- What should businesses look out for/prioritize when investing in new tools?
- How can organizations practically implement these new technologies?