According to Forrester's Total Economic Impact of Zendesk study, companies that switch to Zendesk save an average of $535,000 in maintenance and license costs
Top reasons Salesforce customers switch to Zendesk
An increasing number of organizations using Salesforce are switching to Zendesk to gain agility and innovation where they need it, at the critical front lines of customer experience--their service organization.
Some of the top reasons they have made the move are to:
> Lower total cost of ownership
> Increase business agility
> Deliver superior modern experiences with a service-first company
Learn more about why Salesforce customers are switching to Zendesk.
Returning to Zendesk paid off big time
After five years with Zendesk, Mediaocean was acquired and given the mandate to move over to Salesforce. Spending ballooned even as employee satisfaction and self-service plummeted. Mediaocean decided to move back to Zendesk and saw these benefits:
1. Satisfaction scores rose to 98%
2. Client portal adoption increased by 354%
3. Productivity gains of 800 hours per month
Employees stood up and clapped. Customers wrote in to thank them. And, the return to Zendesk paid off big time
“We saw a greater ROI in Zendesk versus the other options. We did a cost analysis and showed how we were going to save money and increase productivity with Zendesk"