Quickly implement a scalable vaccine management program

Quickly implement a scalable vaccine management program

Agility is critical now more than ever as governments and healthcare organizations work together to safely and efficiently mass vaccinate communities, while adhering to CDC COVID-19 Vaccination Program Provider Agreements. Zendesk helps organizations deploy a pre-built comprehensive vaccine management program in a matter of weeks. Ensure public health safety while managing the end-to-end vaccination journey all from a single, secure platform.

Use Zendesk’s Vaccine Management Solution to:

  • Simplify the vaccination journey for recipients
  • Empower agents to provider faster, more personalized support
  • Meet compliance requirements while managing a scaling workforce

See how Zendesk can help your organization

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Rapid approach to vaccine management

Realize quick time to value - deploy a complete vaccine management solution in weeks. Providers leverage our cloud-based solution to provide a personalized and secure experience throughout the vaccine journey, including pre-vaccination, vaccine administration, and post-vaccination.


Make it easy for recipients

Deliver personal experiences with AI-powered bots that guide recipients through the end-to-end recipient journey including registration, scheduling vaccination appointments, administration and receiving post-vaccination certification. Provide recipients with the information they need, and at their own pace with robust help centers. Recipients are able to receive the support they need, wherever they choose to interact.


Set healthcare teams up for success

Simplify the vaccination process for your agents with complete recipient context. Agents have an end-to-end view of the recipient journey with all the relevant details and interaction history they need to provide better, more personalized support. A unified agent workspace brings all web, mobile, and social channels together, making it easy for agents to manage recipient conversations.


Scale with minimal resources while keeping your business in sync

Quickly deploy a complete and comprehensive solution across the vaccination value chain. Streamline recipient data collection and automate Immunization Information Systems (IIS) and CDC submission, with little to no developer help required. Our easy-to-use reporting and analytical tools help track adverse events in a centralized platform.


Comply with regulations and reporting requirements

Create a complete view of your recipients for more personalized support and care with Zendesk’s enterprise-class security, supporting HIPAA and GDPR compliance. Integrate essential information from disparate data sources so your team can spend less time gathering data and more time focusing on the vaccine recipient. Role-based permissions and a robust reporting system means providers can meet all federal, state, and local requirements.