From concept to reality: How it really works in Africa

Available On-Demand
Duration: 75 minutes

In partnership with  

About this session

On day two this 75 minute session will be focused on Africa we will be looking at some of the specific CX trends impacting the region and what businesses need to do to respond. For the panel session we will hear from a team of CX experts that work in the region on what businesses are doing to leverage technology to deliver seamless customer experiences.

Please scroll down to see the full lineup of speakers and the agenda.

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Agenda

Welcome with event hosts, Zendesk's Aoife Byrne and Eoin O' Cuilleanain

Interview: Applying CX In Africa: What’s Universal & What Needs To Be Tailored? with leading African CX expert

Panel discussion: Leveraging technology to deliver a true omnichannel experience

Live Q&A with our speakers

Session wrap up with event hosts, Zendesk's Aoife Byrne and Eoin O' Cuilleanain





Meet our panel


Julia (Martin) Ahlfeldt
Customer Experience Strategist and Business Advisor


Nayab Rafiq
CEO,
Pinnacle Middle East


Jerome Jean Angle
Africa Territory Manager,
Zendesk


Laurent Adgie
Senior Solutions Consultant, Zendesk


Aoife Byrne
Senior Regional Marketing Leader, Zendesk


Eoin O' Cuilleanain
Manager, Commercial Sales , Zendesk