From concept to reality: How it really works in Africa

Available On-Demand
Duration: 75 minutes

In partnership with  

About this session

On day two this 75 minute session will be focused on Africa we will be looking at some of the specific CX trends impacting the region and what businesses need to do to respond. For the panel session we will hear from a team of CX experts that work in the region on what businesses are doing to leverage technology to deliver seamless customer experiences.

Please scroll down to see the full lineup of speakers and the agenda.

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Welcome with event hosts, Zendesk's Aoife Byrne and Eoin O' Cuilleanain

Interview: Applying CX In Africa: What’s Universal & What Needs To Be Tailored? with leading African CX expert

Panel discussion: Leveraging technology to deliver a true omnichannel experience

Live Q&A with our speakers

Session wrap up with event hosts, Zendesk's Aoife Byrne and Eoin O' Cuilleanain

Meet our panel

Julia (Martin) Ahlfeldt
Customer Experience Strategist and Business Advisor

Nayab Rafiq
Pinnacle Middle East

Jerome Jean Angle
Africa Territory Manager,

Laurent Adgie
Senior Solutions Consultant, Zendesk

Aoife Byrne
Senior Regional Marketing Leader, Zendesk

Eoin O' Cuilleanain
Manager, Commercial Sales , Zendesk