Zendesk Roadshow Benelux and Nordics

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Zendesk Roadshow Benelux and Nordics

26 May 2021, 1PM - 3PM

Join us for a series of hands-on breakout sessions, hosted by Zendesk experts, customers, and partners. You’ll learn the trending customer insights that matter most to your business. Register to get access to all sessions.

Customer Insights 2021

Customer Insights 2021

Wednesday, 26 May 2021, 1PM CEST

Our breakout sessions are sliced and diced by the most relevant topics in customer service today. Our two tracks offer learnings for everyone.

The Customer Service Track is for those who aren’t using Zendesk yet, but want to know the latest in customer experience. The Zendesk Track is for customers interested in making the most out of solutions, through hands-on workshops. Session highlights include:

  • Premium Plus and Brussels Airport show how they scaled their workflow using WhatsApp, chatbot and Sunco
  • A fireside chat with Albelli on managing peak customer season
  • A workshop with inRiver on how to design the best help center
  • Beeckestijn Business School and Media publisher CustomerTalk on how to build an effective CX Business Case
  • BotXO on how AI and Chat enhance e-commerce and the pre-purchase journey of retailers Tiger of Sweden and Siksilk

All sessions are in English. Register now, then pick the breakout sessions you want to join on the day. All sessions will be recorded and shared on-demand, for viewing whenever suits you.

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Agenda

13.00 - 13.30 | Keynote: The Digital Tipping Point.
An overview of the trends in customer service

Hosts:
Charlotte Møller-Andersen - Regional Vice President Commercial Sales
Pieter Berendsen - Senior Sales Manager Enterprise Sales

Customer Service Track

Zendesk Solutions Track

13.30 - 14.00 | BotXO
How AI and Chat enhance e-commerce and the pre-purchase journey of retailers Tiger of Sweden and Siksilk

13.30 - 14.00 | inRiver and Zendesk Customer Success
Workshop: How to design the best help center for your customers

14.00 - 14.30 | Albelli and Zendesk Customer Success
How to handle peak season in customer service

14.00 - 14.30 | Zendesk Solution Consultant
Futureproofing your customer service by integrating messaging and utilising your data

14.30 - 15.00 | Beeckestijn Business School and CustomerTalk
How to build an effective CX Business Case? How do you convince management to invest in funding and human resources for CX?

14.30 - 15.00 | Premium Plus and Brussels Airport
How they scaled their workflow using WhatsApp, chatbot and Sunco

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