Our 100,000+ customers come in every size and shape, from large global enterprises to teams that grow overnight. No matter where you’re headed, Zendesk is flexible enough to accommodate your changing needs.
Key features: Real-time monitor | High load dashboard
With Zendesk, your agents can easily switch between serving chats, phone calls, emails, or social media messages. No swiveling necessary. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.
Key features: Zendesk Support | Web Widget
According to research from Forrester, Zendesk Chat helps deflect interactions from higher cost channels. It can also improve agent performance by 25%, saving you even more money over time.
With sophisticated workforce management features, Zendesk will help you set your team up for success.
Key features: Roles and permissions | Skills-based routing
It’s not easy to run a team from across the world. Chat makes it easier with reporting tools, region-specific operating hours, location-based routing, and agent departments.
Key features: Departments | Operating hours | Widget unbranding