Always on, always available for your customers—first-class support teams offer live chat. Zendesk Chat is powerful, cost-effective, and tightly integrated with Support. Deploy it across multiple platforms, including web, mobile, and messaging channels like Facebook Messenger and Twitter Direct Messages.
Scale without limits
Our 100,000+ customers come in every size and shape, from large global enterprises to teams that grow overnight. No matter where you’re headed, Zendesk is flexible enough to accommodate your changing needs.
Key features: Real-time monitor | High load dashboard
“Zendesk's ability to grow with Uber as we launched cities, scaled products, and built our support organization has been key to our customer service success story.”
– Michael Mizrahi, Community Operations Specialist at Uber
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450
cities
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70
countries
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30,000
chats per week
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10+
languages
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<30 secs
frt sla
Uber grew with Zendesk. Read how.
Make the most of multichannel
With Zendesk, your agents can easily switch between serving chats, phone calls, emails, or social media messages. No swiveling necessary. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.
Key features: Zendesk Support | Web Widget
“We like that we can offer multiple support channels within the same platform so that we have a unified view.”
– Gerald Hastie, Director of Global Customer Experience at Evernote
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200 million
users
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4,000
tickets per week
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3
languages
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<30 secs
frt sla
Evernote serves customers across multiple channels. Read how.
The savings are exponential
According to research from Forrester, Zendesk Chat helps deflect interactions from higher cost channels. It can also improve agent performance by 25%, saving you even more money over time.
“Our agents can handle three to four chats compared to just one phone call. Why spend a couple of days on email flow when you can solve a chat within a few minutes?”
– Tonni Buur, Head of Trustpilot’s Worldwide Support Team
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17 million
reviews
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20%
improvement in CSAT
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55%
reduction in email volume
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42%
reduction in call volume
Learn how Trustpilot uses Chat. Read how.
Organize your team
With sophisticated workforce management features, Zendesk will help you set your team up for success.
Key features: Roles and permissions | Skills-based routing
"Our pre-sales team, which serves customers across Europe, the Americas, and Asia, is staffed with agents who all speak the local languages. Being able to automatically match a customer to the right agent without transferring them is key to offering a frictionless customer experience.”
– Robert Helyar, Customer Service Sales Manager at Daniel Wellington
Go on, go global
It’s not easy to run a team from across the world. Chat makes it easier with reporting tools, region-specific operating hours, location-based routing, and agent departments.
Key features: Departments | Operating hours | Widget unbranding
“We realized that in order to manage our global support team, we’d require a unique support strategy. That’s when we considered live chat.”
– Jorge Vernetta, Global Operations Manager at Foodpanda
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40
countries
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580,000
restaurants
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90%
CSAT
Foodpanda manages a global support team. Learn how.
