Helpdesk chat software
How helpdesk chat software improves customer service
Though helpdesk live chat software is a relative newbie in the customer support realm, it has already exceeded the competition in customer satisfaction. According to eDigital's Customer Service Benchmark, 73% of customers are happy with their chat experience, followed at some distance by the second most popular method, email, at 61%.
Customers appreciate the efficiency and simplicity of software like Zendesk Chat. Since the chat window pops up on their screen, it’s easy to use. They can see how long the queue is and do other work while they wait.
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Which chat software is right for you?
If you’re a small company, an open source solution might get the job done. If you’re experiencing a growth spurt or are already a medium to large company, you’ll likely need the functionality, analytics, and tracking of a fee-based software solution. But even fee-based solutions such as Zendesk Chat offer a free trial period. Try it out and see what a difference it can make to your helpdesk chat software and your brand loyalty.Get proactive today
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There are many ways to provide great support with helpdesk chat software. Learn more!