Engage customers fast with live chat support
What is live chat support?
Live chat support is a dialog box on your website or in your application that enables your employees to communicate directly with visitors. Live chat software moves short, typed messages between your customer support agents and your visitors in a real-time, one-on-one chat session.
Zendesk Chat is integrated with Zendesk Support. It provides a fast way to connect smoothly with your customers as they navigate your site.
Live support software complements a phone system by giving customers an additional, two-way means of contacting you. Companies would rather deal with, say, a sales problem in live, private chat than in a public channel like social media.
Benefits of live chat
The investment in a stronger connection goes straight to the bottom line. Companies see increased sales and greater client loyalty.
Starting live chat support
Similarly, it doesn't take long to learn how to use live chat software. Agents who can type fast enough can maintain multiple live chat sessions at once. Website customers simply start typing their questions in the text field to continue the chat.
Chatting in Zendesk
As part of its software platform for building better customer relationships, Zendesk provides Zendesk Chat, a solution for live chat support. Your agents can anticipate customer questions and offer better customer service.
Plus, they can serve more customers more quickly by switching among chat, phone, email and social media interactions.
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There are many ways to provide great support with live chat support. Learn more!