Online Chat Support

Online chat support

Connect with customers in real time

The convenience of shopping online is often undercut by a lack of personal interaction. After all, who wants to wait for a reply to an email inquiry? Carrier pigeons would be faster. If only there was a way to chat with a sales representative in real time — from the comfort of home. That's where Zendesk Chat's online chat support comes in.

The inside scoop

Zendesk Chat, part of the Zendesk family of products, allows you to connect with customers in real time. With the Chat widget on your website, you can talk to customers in a matter of minutes. And providing an immediate answer to customer questions increases satisfaction and drives up sales.

In addition, Chat makes it possible to:
  • Set triggers to send targeted messages to customers
  • Prioritize high-value customers with pre-chat forms
  • Share files with customers for faster problem solving

Did you know?

Chat offers detailed analytics of your chat and agent activity, allowing you to monitor visitor experience, chat volume, agent performance. Anticipating customer needs and increasing satisfaction just got easier.

Next steps

To learn more about Chat and how it provides the support you've been looking for, sign up for a free trial today.

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