Online Live Chat

Online live chat

Address the needs of online customers in real time

While an online forum adds worldwide exposure to your business, it's sometimes hard to keep a personalized face on it. After all, who wants to wait for an email reply to an inquiry when they're anxious to order that special something? If only there were an online live chat feature that made it possible to answer questions in real time. Fortunately with Zendesk Chat, there is.

The inside scoop

With Zendesk Chat, addressing customer questions in real time is a reality. Visitors to your website or mobile app experience the personal attention of an agent, dramatically increasing the likelihood of them making a purchase. And as agents can help more customers in less time, you'll be able to spread the happiness around.

Furthermore, with Chat you can:
  • Share files with customers for faster problem solving
  • Use pre-chat forms to prioritize high-value customers
  • Set triggers to send targeted messages to customers
  • Chat in real time to provide immediate answers to inquiries

Did you know?

Our live chat feature continues to deliver value to your business with a bird's eye view of your agent and chat activity. This allows you to monitor agent activity and track chat volume so that you can predict customer needs, further increasing satisfaction.

Next steps

Check out Chat and see how it can boost customer satisfaction and ramp up website sales.

Start your free trial today.

See which Zendesk plan works best for you.

Join us for a live product demo

We'll walk you through the product family and answer any questions you have about Zendesk.

Schedule a demo