BERLIN, GERMANY – March 6, 2014 – notebooksbilliger.de, the online electronics retailer, is optimizing its customer support with Zendesk cloud-based customer service software from the provider of the same name. The new customer service tool aims to more efficiently manage customer inquiries submitted to notebooksbilliger.de primarily by e-mail or via social media channels. After a short test phase in late 2013, all notebooksbilliger.de service agents have been working with Zendesk since the beginning of the year.
We are pleased to have found a suitable customer support solution so quickly, says David Patzer, COO of notebooksbilliger.de. All the other systems we looked at were much more complicated to use. With Zendesk, the whole package is simply right.
More and more electronic products are now being sold online, says Steffen Teske, Director for Central & Eastern Europe at Zendesk. “As we have found in our quarterly benchmark, 82 percent of end users are satisfied with customer service in retail. We want to help notebooksbilliger.de continue to increase this number and are proud to count such an important market player among our customers.
notebooksbilliger.de is a large and popular German online retailer for notebooks, PCs, tablets, smartphones, cameras, household appliances, TVs and more. Over 2 million satisfied customers have taken advantage of the huge range of products and special prices. Thanks to extensive product information, numerous customer reviews, detailed tests and individual product advisors, notebooksbilliger.de customers are always well-informed when shopping. Customers who wish to see the products before buying them can visit stores in Munich, Dusseldorf and Sarstedt.
You buy electronics at notebooksbilliger.de.
Zendesk provides cloud-based customer service software that brings companies and their customers closer together. More than 40,000 companies use Zendesk and provide customer service for over 300 million people worldwide. Customers include Groupon (Germany), Jenoptik and Disney. Zendesk was founded in 2007, is headquartered in San Francisco and has offices in eight other countries. The company is funded by Charles River Ventures, Benchmark Capital, Goldman Sachs, GGV Capital, Index Ventures, Matrix Partners and Redpoint Ventures. Learn more at www.zendesk.com.
This is a translation of a press release originally issued in German.