Zendesk Announces Enhanced Data Service Capabilities in Australia

MELBOURNE – July 20, 2017 – Zendesk, Inc. (NYSE: ZEN), today announced plans to launch a new data centre pod in Sydney to serve the needs of its rapidly growing base of customers in Australia and New Zealand.

The expanded cloud capabilities will provide Zendesk customers with enhanced security, resilience, and performance under a secure Amazon Web Services (AWS) environment.

Brett Adam, vice president of engineering APAC and managing director of Australia and New Zealand, said, “By opening a local service under a trusted AWS environment, we’ll be able to serve our local market more directly and with better performance.”

“This announcement continues Zendesk’s global strategy to provide organisations with greater opportunity and increased flexibility to serve their customers in multiple regions.”

“The expanded cloud capabilities illustrate our commitment to the ANZ market, and the customers we work with here. We are excited to further expand our customer base by providing an improved service that meets their business requirements,” said Mikkel Svane, Zendesk founder and CEO.

The Australian cloud implementation will be live from August 2017, joining Zendesk’s other data centres in Germany, Ireland, Japan, and the US which use a hybrid of AWS, Google Cloud Platform and managed colocation data centres. Approximately 1,000 customers from Australia and New Zealand will move across to the new data centre from September 2017.

About Zendesk

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 101,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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