BERLIN, GERMANY – January 21, 2013 – Zendesk, a leading provider of cloud-based customer service software, and Sabienzia Technologies, an innovative developer of multi-channel dialog platforms based in Berlin, will work together closely in the future. Sabienzia Technologies will be a licensed distributor of the Zendesk solution in Germany, Austria and Switzerland.
The offerings of both companies will be expanded and enhanced through this cooperation: Zendesk gains a strong partner for its sales business in German-speaking countries. Sabienzia enhances its highly flexible IDP (Interactive Dialog Platform) with an innovative ticketing system which brings valuable improvement to the quality management of its customers.
Hartmut Beyer, CEO of Sabienzia Technologies, is looking forward to the collaboration and states: I see this cooperation as extremely exciting and promising because the licensing models of both companies complement each other in outstanding fashion. Because of the cloud-based design of both solutions and the monthly billing basis, companies will be able to work flexibly, quickly and easily.
Matt Price, vice president and general manager for EMEA at Zendesk, adds: The cooperation with Sabienzia further strengthens our presence in the German market and is therefore an important milestone for us. The company has for years been a strong partner of leading companies in German-speaking countries. We look forward to jointly improving the capabilities of our customers to provide first-class customer service.
Zendesk is a leading provider of cloud-based customer service software. For growing organizations, Zendesk is the fastest way to offer great customer service. More than 25,000 organizations of all sizes trust Zendesk with their most valuable asset: customers, partners and employees including Groupon (Germany), Jenoptik and Disney. Zendesk was founded in 2007 and is funded by Charles River Ventures, Benchmark Capital, Goldman Sachs, GGV Capital, Index Ventures, Matrix Partners and Redpoint. Learn more at www.zendesk.com.
About Sabienzia Technologies
Sabienzia Technologies develops multi-channel dialog platforms to virtualize workplaces. The innovative technology of the Berlin-based company enables customers to manage distributed process structures in real time and in line with the highest security standards. Through scalability, the company ensures optimal performance to fit customer needs and maximum efficiency. Learn more at .
This is a translation of a press release originally issued in German.