SAN FRANCISCO, CA — June 2, 2016 — Zendesk today announced it has the highest revenue growth rate* of the top 20 vendors in the Gartner report, “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2015,” published on May 12, 2016.
Gartner’s CRM market research includes the market segments of customer service and support (CSS), sales, marketing, and digital commerce platforms. According to Gartner’s estimates*, Zendesk’s revenue growth rate for 2015 was more than quadruple the average revenue growth rate of the top 20 CRM vendors for 2015.
The CSS market includes the following subsegments: Customer engagement center (CEC), customer engagement workforce optimization (WFO) and field service management. According to the report, “The CEC subsegment reflects the slow emergence of globally scalable, consumer-facing customer support applications in a multitenant cloud model. Consequently, many CIOs will favor an emphasis on CRM applications and projects for self-service, mobile, social engagement and real-time analytics.”
The CEC subsegment is explored in more detail in Gartner’s “Magic Quadrant CRM Customer Engagement Centers, 2016” report, published May 4, 2016, in which Zendesk was positioned in the “Leaders” quadrant. Zendesk was the only company to move into a different quadrant in this year’s report. The Gartner Magic Quadrant report for Customer Engagement Centers is available at: https://www.zendesk.com/resources/gartner-magic-quadrant-crm/.
* Based on Gartner’s estimate of 2015 total worldwide software revenue.
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Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 75,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.