Customer Interaction Management Software

Customer interaction management software

Become a smooth operator with customer interaction management software
We are human. Our agents are human. And as you know, they're not always casanovas. The more tools we give them to be smooth operators the more they are going turn their interactions into conversions. Customer interaction management software supports your agents so they can provide a superior customer experience.

The details

Conversations work best when you catch people at the right moment. Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them. Connect helps you build trust and loyalty and keeps your relationships going strong.

Send a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it. With Connect, you can design an in-product message campaign to fit the context, or an email campaign to re-engage customers. Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list.

Awe. You always know what to say

Get to know your customers. Collect customer data from across the Zendesk family of products. Complete your view with a timeline of events and conversations.

Minimum waste and maximum joy

Add a personal touch. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers.

Customer interactions are king

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

Test out being a smooth operator. Manage your customer service with a proactive approach.