Outbound is now a member of the Zendesk family.
We’re working together to make customer relationships better with proactive messaging
The right place, the right time
Zendesk Connect enables you to better understand and communicate
with your customers throughout their entire journey.
Find your focus
Create meaningful customer segments
Apply available filters based on user attributes or actions to define your audience.
Use your own custom user fields as segment filters.
View the number of customers and their details within each segment.
Export segments into CSV
Take your curated customer lists with you—just export your segment via CSV.
No two customers are exactly alike
A journey for each customer
View your support customers
See your Zendesk Support customers, and easily import more to Connect.
See the big picture
Get the entire timeline of a user’s engagement with your business — from interactions with your Zendesk products to activity on your website.
See which segments are associated with each customer for additional context.
Third party events
View customer activity from external sources for a better understanding of who they are.