You feelin' lucky?
If you aren't using customer intelligence software then we truly hope you are feeling lucky. Because being damn good — simply doesn't cut the mustard anymore. Customer analytics platforms provide the insight to be proactive — so you luck never runs out with Zendesk Connect.
Keep your relationships going strong
Conversations work best when you catch people at the right moment. With Connect, you can design an in-product message campaign to fit the context, or an email campaign to re-engage customers. Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list.
What's really going on?
Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.
Data is your friend
Collecting customer data from across the Zendesk family of products enables you to:
- Complete your customer view with a timeline of events and conversations
- Create segments of customers based on behavior or profile
- Identify trends and trigger targeted campaigns to get the right message to the right customers
- Call out a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it
We have more to say about this. Have a look below.
There’s a lot more where this came from. Keep exploring the world of customer intelligence software.