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Real-Time Engagement Software

Real-time engagement software

Made especially for you

People remember how you make them feel. Your product has to be great—but so, too, does your customer engagement. And today, it has to be in real-time.

Real-time customer engagement software enables you to be proactive—Connecting with the customer before they even realize they need you. At the right time. In the right place. Zendesk Connect.

The inside scoop

Zendesk Connect uses content from data in a simple way to understand your customer, so you can add that personal touch and build trust. Whether you have 10 customers or a million, customer engagement remains the same: Know where they’ve been on your site, when they needed help, and why.

Know your customers

Collect customer data from across the Zendesk family of products. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.

A personal touch

Reach out to customers in ways that actually mean something to them. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers.

Trust and loyalty

Keep your relationships going strong. A proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it.

Next steps

Outbound is now a member of the Zendesk family. We're working together to make real-time engagement software better with proactive messaging.

Check out Outbound

See which Zendesk plan works best for you.

Join us for a live product demo

We'll walk you through the product family and answer any questions you have about Zendesk.

Schedule a demo