Zendesk Startup CX Awards: Storyhub
Finalist for Apps & Integrations category
Number of Employees
Storyhub provides Intelligence-as-a-Service for e-commerce brands. By combining a smart layer in CX technology with world class data scientists, e-commerce specialists and researchers, Storyhub levels the playing field between emerging brands and the e-commerce giants. In order to go beyond the traditional dashboard and provide a smart newsfeed based on real-time data, the company relies on information from Zendesk, Shopify, chat, agent performance, and CSAT tools. Much like a daily intelligence briefing, Storyhub provides CX leaders with everything from daily reporting on volume forecasts to larger systemic issues. These insights help e-commerce leaders stay one step ahead, drive continuous improvement, and create happier customers.
Integrating with Zendesk has given Storyhub even more power to analyze data across the entire customer journey, identify friction points that create negative experiences, and make improvements. For example, companies that use Storyhub can increase repeat customer conversion by 10 percent. That’s great news for brand leaders since satisfied customers stick around, spend more, and spread the word about their favorite brands.
The stakes to retain customers are high, considering 61 percent of customers will leave after a single bad experience. Storyhub knows that underused data represents an untapped opportunity for brands everywhere. By joining forces with Zendesk, the company is bringing the best of ecommerce and CX data together to power the most ambitious brands.
Zendesk for Startups
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