Go From CX Starter to Champion

Follow the leaders

The best customer experience leaders don’t wait to invest in their support systems. They train agile agents, take control of operations, and do everything in their power to make customers happy. We learned how they operate — and you can too.

Learn from the best

89% of the more than 500 CX leaders we talked to said that CX stagnation is a business risk. In our report, they also shared how they avoid that risk — through prioritizing value over cost.

Find out how your business can become a CX Champion.
Please enter your first name
Please enter your last name
Please enter a valid email address
Please select your country
Please enter a valid phone number

Almost done. Just tell us about the company you keep.

Please enter your company name
Please select number of employees
Please select your department
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Thanks for downloading the report. If you’re still hungry for more CX news, visit What’s New.

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

Read about our latest findings on CX Champions in your region.

How to become a CX Champion

We’ve been helping companies improve customer support for a long time, and we’d like to share our findings with you. Watch any of our webinars below to learn how to become a CX Champion.

Stat: CX Champions

How to build your CX framework for success

The first step to improving your CX Maturity is to take an honest look at where your company stands. Learn how to self-assess with Zendesk experts.

Watch the webinar

Available in English only.

A CX Moment about self-service

It’s an upside-down world. Let’s talk things out. Join Zendesk and Louis Ross from Plexus Worldwide as they have a fast and fiery conversation about embracing self-service. They’ll share self-service solutions and maybe provide some self-care ideas along the way.

Save your seat

Available in English only.

Stat: CX Champions
Stat: CX Champions

How to add a channel while continuing to support customers

Companies with the best CX invest in more channels for their customers. Learn how to seamlessly roll out a new channel.

Watch now

Available in English only.

How to run remote support

As more agents work remotely, giving them the right tools is essential to smooth customer interactions. Zendesk can ease the transition with our remote support resources.

View on-demand

Available in English only.

Stat: CX Champions

Learn how to raise your CX game.

See your ROI with Zendesk

In just a few seconds, see how omnichannel solutions can improve your support — whether it’s giving back time to your customers and agents or increasing your ROI.

Tell us where you are today

Please enter a whole number
Please enter a whole number
Please select an option

*Due to a small sample size, values presented here are global average

This is what your omnichannel support could look like tomorrow

Based on real benchmarks from real Zendesk omnichannel customers, this is what we project for you and your team.

0 hrs
Median first
resolution time*
0
Total help
center views*
0 mins
Average
handle time*
0 hrs
Total agent
time saved

0%

Projected ROI

Seems like you've got some ambitious resolution goals for your team! Just so you know, your inputs appear out of range from our traditional Suite users.

The above estimates are based on our Zendesk Benchmark metrics median first reply time, average agent handle time, median first resolution time of Zendesk omnichannel customers. Agent hours saved and the projected ROI are calculations based on an upgrade from Zendesk Support to The Support Suite. This doesn’t even include ticket deflection from self-service! Of course, your omnichannel performance may differ.

Start a free trial of The Support Suite to see it in action.

*Please note, this tool does not include data from our recent ESG report.