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Article What is customer satisfaction score? (+ how to measure CSAT)
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Article Bringing the vineyard home: A CX Moment with Wine.com
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
Article Introducing new Zendesk Sell innovations to help companies drive revenue
New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.
Article A new era of conversational CRM connects customer conversations across your business
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
Article The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Article The new face of user groups—and 3 reasons to consider joining
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
Article A 3-pronged approach to creating (and scaling) legendary customer service experiences
To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching.
Article Internal customer service: Definition, tips, and examples
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Article The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.
Article Cue the confetti. We can’t wait to see you at Zendesk Relate 2022.
While much has been on pause over the past two years, Zendesk never took a break. We’re excited for the return of our global customer experience event to share all that we’ve been working on.
Article 5 ways to create better employee experiences in healthcare
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.
Article 3 ways healthcare companies are improving customer experience
Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.
Article New integrations are in bloom
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article Sales coaching: How to coach reps to succeed in 2022
Harness the power of sales coaching to create a team of high-impact superstars.
Article Beyond the bubble: How 3 brands are using live chat differently
Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.
Article Selling the solution: Why solution sales are taking over
Making a purchase is a no-brainer, if it solves a problem. Learn how solution selling connects clients to the best solution for their issue.
Article What’s a lead source? Here’s what it is and why it’s important
Simply put: A lead source is how a lead initially hears about you. Knowing your lead source trends enables you to grow leads.
Article 20 B2B lead generation strategies | Master list for 2022
Generate more B2B leads with strategies that actually work in 2022. More leads, more prospects, more revenue.
Article 73 important sales statistics for 2022
From sales funnel facts to sales email figures, here are the sales statistics that will help you grow leads and close deals.
Article We’re placing some bets on the future of customer experience
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.