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Importance of Customer Service Analytics

Importance of customer service analytics

The Lewis and Clark of customer service

Which customers are happy? Which are not and why? Without customer service data analysis there’s no way to know and no way to correct your mistake. Analytics helps you start exploring just like a pioneer and discovering things you’ve never seen before.

Find out what your customers are really up to, why they do the things they do, and ultimately find new ways to make them happy with Zendesk Explore.

Exploring in the 21st Century

Learn how your customers use your website, products, or support channels. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.

Best practices

Use the right tools for the job:
  • Bring together data from every step of the customer journey—so you can understand and improve their experience
  • Create custom metrics, reports, and dashboards, and even perform data joins point-and-click functions and visualization styles meaningful analyses
  • Share analyses and dashboards with your entire organization, partners, or customers
  • Improve your support team’s operations by spotting trends and resourcing optimally

Next steps

Grab your canoe and jump in—Find out for yourself what you can discover with Zendesk Explore.

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