Feedback Management

Harnessing the power of customer feedback

With the goal of improving customer satisfaction, gathering feedback from every support channel is imperative. Using the right feedback management tools empowers companies with measurements, analysis, and overall customer satisfaction improvements. Zendesk Guide is just such a tool.

The inside scoop

With robust customer feedback software, support agents can interact with online customers on active support channels — phone calls, chats, emails, and social media comments — gathered in one place. This pooled feedback makes it possible for agents to work together in one place with a single software solution. And analytics provide insight into which channels are the most popular and which need to be tweaked to meet company goals.

Enjoy the benefits

Zendesk enables effective enterprise feedback management (EFM) with software that provides:
  • Speedy resolutions - real-time responses and a view of responses to outstanding tickets
  • Analytics - measure and improve customer satisfaction and agent performance
By integrating customer feedback software into outside applications and systems, surveying customers and improving feedback management is easier than ever. Blending online productivity enhancers into CRM databases, e-commerce sites, email campaigns, and chat and collaboration tools gives agents insight into performance and progress.

Next steps

Find out how a survey on a customer experience can have an impact across your organization. Start your free trial of Zendesk Guide today.

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