Personal knowledge management software
Knowledge is power. Even Spiderman knows with great power, comes great responsibility.
Professional support teams have a lot of knowledge about customer issues—and the best way to network to solve them. They often play the hero role to your customers.
Zendesk Guide is a smart knowledge base software that helps tap into that institutional knowledge and "know-how" and put it to work.
Conversations in one place
Make it easy
- Grow what you know: Capture your agents’ collective knowledge and build on it over time to respond to support requests more effectively
- Give them the good stuff: Give customers the most relevant answers and information automatically
- Be better with bots: AI-powered Answer Bot* resolve high-frequency, low-touch tickets by sending customers relevant articles while they wait for an agent
- Get smarter as you go: Measure and score the popularity and effectiveness of your content to see what needs work and what you should write next
How Zendesk helps
Guide is more than just a collection of articles and information. It's true networking and workflow knowledge management software. Capture and leverage your team’s professional know-how. Guide works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency.
Learning how to apply the knowledge you have for greater customer relationships is a total superhero move.
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Creating a personal knowledge management software is just like building a help center for your customers. Kill two birds with one stone and learn how to do both.