SaaS knowledge base

Boosting service rates with a smart knowledge base

As a SaaS company, you understand the importance of providing top-notch customer service. Your customers are operating completely online and require immediate responses to their questions or issues. Are you providing the services they’re demanding? That's where Zendesk Guide comes in.

The inside scoop

Zendesk can lend a helping hand. Zendesk Guide is a smart knowledge base, empowering agents and providing better self-service. Guide taps into your agents’ vast knowledge base and puts it to work for you. With Guide, improving efficiency, speeding resolution times and providing better self-service is possible as you can quickly build a customer portal, online community, and customizable help center.

Did you know?

The smart knowledge base from Guide empowers your SaaS company with:
  • Collective knowledge that you can build on over time
  • Automatic delivery of answers and information for a faster self-service experience
  • Content that evolves over time – measure and score the effectiveness and popularity of your content to see what works and what needs tweaking

Next steps

Be sure that service is at the forefront of your business. Start your free trial of Guide today to see how our smart knowledge base helps you do just that.

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