Power self-service with Help Center
Zendesk makes it easy to deliver seamless self-service experiences and reduce support requests with the fully customizable Help Center, a knowledge base, online community, and self-service portal–all-in-one.
It’s key that we made our Help Center a simple experience. One that is responsive. One that works on mobile, and that is easy to digest.
Josh Greenwald, Community Support Lead at Swiftkey
Caffeinate your service
Faster answers means happier customers. Deflect costly, repetitive inquiries and drive support efficiencies with a knowledge base. Organize your content—in 40+ languages—so everything is easy to find.
Bring your community together
Grow deeper roots in your business community by opening a dialogue and building relationships outside of the support ticket. Start a community discussion to gather feedback and crowdsource ideas. Your customers can also post a question and get answers from their peers.
Everything in one place
With Help Center, partners were getting what I consider to be the very best service—which is that they never had to log a ticket in the first place.
Mike Cartwright, Chief of Partner Solutions at Expedia® Affiliate Network (EAN)
Brand & customize