Knowledge Base Software
Help customers help themselves by building a knowledge base—a self-service experience that improves customer satisfaction and reduces support requests.
Frequent questions, answered quickly
Zendesk knowledge base software is simple to customize and use - as either an internal knowledge base, an IT knowledge base, or a customer facing resource. And because it’s always available, customers and agents can serve themselves with the right information at the right time.
Measure and improve
Know what users are looking for and whether they're finding the right answers with built-in reports. These insights expose gaps in the content and help identify areas where new knowledge base articles can be created.
“Investing in our knowledge base meant we saw a massive decline in the number of support requests coming in. Partners were getting what I consider to be the very best service—which is that they never had to log a ticket in the first place.”
Chief of Partner Solutions at Expedia® Affiliate Network (EAN)
BUILD A COMMUNITY
Foster conversations between customers and strengthen their connection with your brand.Learn more >
Provide a dedicated portal for customers to log in and manage their support requests.Learn more >
Follow these steps to get up and running with a knowledge base.Learn more >
WHAT CUSTOMERS WANT
91% of customers would use a knowledge base if it met their needs.Learn more >