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Enterprise help desk software

Beautiful help desk software gets the rose

"If Zendesk's help desk software can successfully scale within big government you can be successful with enterprises of any size.” -Dustin Laun, Senior Advisor of Innovation, Federal Communications Commission (FCC).

Moving forward

Most of us don’t think about the Federal Communications Commission (FCC) until we have to—because we want to stop the robocalls and get on the national Do Not Call registry, or we need help settling a dispute with an Internet carrier, or we have questions about this thing called net neutrality.

What’s that? you might ask. Fortunately, the answer is easy to find on the FCC’s Consumer Help Center. The site, rolled out in 2015, represents a shift away from a 15-year-old on-premise legacy consumer complaints system, and replaces 18 outdated complaint forms.

Did you know?

Pressure to innovate was coming from the top down. The United States Congress tasked the FCC with making it easier for the public to interact with the government agency. From the bottom up, however, the scope of the project was both large and expensive. There were also the complexities of the organization to consider: the FCC is made up of 18 Bureaus and Offices, interfaces with 1500 carriers, and serves a target customer base of more than 320 million people—the entire United States.

Zendesk's cloud-based family of products allows the enterprise to provide customer service from every channel. Whether that be internal, external or both. Our help desk ticketing system integrates with every app and brings all the relevant data in front of the agent. No more silo's, no more repeating information - everything is in one location.

Make it easy

Support agents are provided with a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.

The right fit

Customer connect on their terms and in their language. Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk.

Unite your business

Zendesk apps come in many different flavors. We have everything from productivity and time tracking, to eCommerce and social media. They’re all designed to extend your Zendesk and make life easier for you and your agents.

Experience is everything.

See which Zendesk plan works best for you.

Join us for a live product demo

We'll walk you through the product family and answer any questions you have about Zendesk.

Schedule a demo