2020 brought on a seismic shift in consumer trends, but many industries are adapting.
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
Businesses work hard to attract customers through a mix of marketing, social media and brand strategies.…
Use these feedback form tips to help you hear more from your customers and improve your CX.
Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.
If your business does not have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call centre can step in
Customers have come to expect more out of companies, but who can blame them? We have…
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing and the rest of your company.