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Learn what makes an inbound call centre and outbound call centre different and how they can benefit your business
Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy
Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Craft an engaging sales pitch to pack your pipeline with high-quality leads.
Does your company have a customer success manager? If not, you are missing out. Here is how this role can help your organisation.
Learn how to build an engaging and flourishing help centre. Increase customer satisfaction, reduce costs and grow your business community by improving your help centre with these steps
“No plan survives first contact with the enemy.” Similarly, few businesses can survive the first contact…
When most people refer to a CRM (customer relationship management) they’re referring to software or a…
It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.
Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.
Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…
It can be hard to identify the help desk metrics or service desk metrics that really matter for your organization, but these 10 are a good place to start.
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
We asked customer experience experts to provide examples of important customer service objectives.
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop