Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

Article | 5 min read

Here’s how customer service teams are actually using AI

It’s not sentient chatbots replacing the workforce. It’s about making people's jobs easier and creating better customer experiences.

Latest stories

How servant leadership leads to great customer service
Article | 5 min read

How servant leadership leads to great customer service

As we approach Veterans Day, a member of Zendesk’s veteran employee community shares how servant leadership is directly related to customer service.

Work it: A CX Moment with Upwork
Article | 5 min read

Work it: A CX Moment with Upwork

Zendesk chatted with Upwork’s Vice President of Customer Support, Brent Pliskow, about the evolving workplace landscape and the growing need for freelancers.

Finserv, disrupted: A CX Moment with Neo Financial
Article | 6 min read

Finserv, disrupted: A CX Moment with Neo Financial

Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.

A healthier outcome: A CX Moment with Inovalon
Article | 4 min read

A healthier outcome: A CX Moment with Inovalon

Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.

5 ways to maintain brand loyalty beyond the holidays

5 ways to maintain brand loyalty beyond the holidays

Get expert tips to build your business after the holiday rush.

World Humanitarian Day: It takes a village
Article | 5 min read

World Humanitarian Day: It takes a village

Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

Pride month ends, the action continues
Article | 6 min read

Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

Urban Alchemy uses Zendesk to help heal homeless communities
Article | 6 min read

Urban Alchemy uses Zendesk to help heal homeless communities

Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.