Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.

Latest stories

Building community for Black History Month and beyond
Article | 2 min read

Building community for Black History Month and beyond

Zendesk celebrated Black History Month under the theme of Black History Is My History. Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.

Science-based targets are the key to sustainable business
Article | 6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Winning with digital: A CX Moment with <em>The New York Times</em>
Article | 3 min read

Winning with digital: A CX Moment with The New York Times

Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.

The International Rescue Committee puts Afghan refugees on the path to safety
Article | 2 min read

The International Rescue Committee puts Afghan refugees on the path to safety

Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.

Making work from home sustainable
Article | 6 min read

Making work from home sustainable

Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.

Here's how customer service teams are actually using AI
Article | 5 min read

Here's how customer service teams are actually using AI

It’s not sentient chatbots replacing the workforce. It’s about making people's jobs easier and creating better customer experiences.

How servant leadership leads to great customer service
Article | 5 min read

How servant leadership leads to great customer service

As we approach Veterans Day, a member of Zendesk’s veteran employee community shares how servant leadership is directly related to customer service.

Work it: A CX Moment with Upwork
Article | 5 min read

Work it: A CX Moment with Upwork

Zendesk chatted with Upwork’s Vice President of Customer Support, Brent Pliskow, about the evolving workplace landscape and the growing need for freelancers.