Tech trends

Article | 5 min read

Here’s how customer service teams are actually using AI

It’s not sentient chatbots replacing the workforce. It’s about making people's jobs easier and creating better customer experiences.

Latest stories

That’s a wrap: A look back at Zendesk Relate 2022
Article | 5 min read

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

We’re placing some bets on the future of customer experience
Article | 6 min read

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Bringing creativity to self-service: A CX Moment with Kajabi
Article | 5 min read

Bringing creativity to self-service: A CX Moment with Kajabi

Zendesk spoke with Kajabi’s VP of Customer Experience, Jared Loman, about scaling quality self-service and integrating artificial intelligence.

6 steps to a creative chatbot name (+ bot name ideas)
Article | 6 min read

6 steps to a creative chatbot name (+ bot name ideas)

Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot. Learn how to choose a creative and effective company bot name.

What does digital trust look like today?
Article | 5 min read

What does digital trust look like today?

Building customer trust is never a one-and-done job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.

The future of work for IT teams is supporting hybrid workforces
Article | 4 min read

The future of work for IT teams is supporting hybrid workforces

IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.

Top priorities for IT in the new normal
Article | 4 min read

Top priorities for IT in the new normal

The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.

How “The Great Compression” can lead to better retail CX
Article | 9 min read

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise.