View, create, and take action on support tickets from any Slack channel


new slack to zendesk integration

The Zendesk to Slack Integration brings all of your customer support interactions into a single place and help make customer service a team sport

  • Create or Update Zendesk tickets within Slack

  • Receive real-time notifications on Zendesk tickets within Slack

  • Deploy Answer Bot in Slack to enable self service

  • Connect agents to experts with Side Conversations

Simplify support workflows and collaboration

  • With this integration, Slack users can create or update Zendesk tickets directly from within Slack

Stay up to date with current activity

  • Notify Slack Channels in real-time from Zendesk triggers

Scale support with self-service

  • Deploy Answer Bot in Slack to help resolve commonly asked questions only escalating to an agent for more complex issue

Connect Agents with Experts

  • Enable Agents to connect with experts in Slack from within Zendesk via Side Conversations

By enabling this app, You agree to the Built by Zendesk Terms of Use

App Details

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Price (USD)

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