How to unlock growth with the Zendesk Suite
Customer experience is the new driver for business growth. Read on to learn how you can set up for success.
Published January 31, 2021
Last updated March 22, 2022
Companies that succeed at wowing customers have a huge edge over their competitors. But how do you actually go about delivering top-notch CX? It starts with empowering your agents with the right solution for the job.
Unlock business growth with CX
During the pandemic, customers didn’t get more forgiving. According to our 2022 Customer Experience Trends Report, more than 60% of those polled say they now have higher standards for customer service. That trend is likely to continue, and in this new business reality, customer service will play an important role. There's a rising expectation to elevate every experience, accelerate growth, and reduce costs with the same amount of resources, increasing volume, and new technology. But delivering those great experiences isn’t always easy. Our research shows more than half of agents and customer-facing teams don’t feel like they are in a position to succeed, let alone compete. With Zendesk, you set your teams up for success.
“Zendesk isn't even something we move to; it's always been a core application that we institute and must have,” says CJ Antipuna, Operations Director at Aimably. “Other software tools of this nature tend to be overly complex, and confusing to use and administer, but Zendesk does it all seamlessly. Using Zendesk helps us communicate with our clients clearly, and most importantly, with full accountability and visibility.”
“Other software tools of this nature tend to be overly complex, and confusing to use and administer, but Zendesk does it all seamlessly."
CJ Antipuna, Operations Director at Aimably
The new Zendesk Suite goes much further: it combines all of our powerful, comprehensive service capabilities — along with messaging, analytics, community forums, collaboration, and much more — into one complete offering. This new evolution of the Suite arms businesses with the best CX technology to meet their customers’ needs. We designed it with radical simplicity in mind, making it easy for companies to give customers the support they want, set their teams up for success with a unified agent workspace where they can interact seamlessly with customers across channels, and keep their businesses in sync with an open and flexible platform that allows them to customize quickly and efficiently.
Welcome to the new Zendesk Suite
Zendesk Suite combines all of our powerful, comprehensive service capabilities — along with messaging, analytics, community forums, collaboration, and much more — into one complete offering. This new evolution of the Suite arms businesses with the best CX technology to meet their customers’ needs. Now, you can set yourself apart from the competition, grow revenue, and unlock even more value with Zendesk:
- Provide support across channels. Conversational experiences help you connect with customers instantly wherever they are and however they want to reach you.
- Enhance productivity. A powerful Agent Workspace that centralizes all conversations and empowers agents with the tools they need to solve customer issues more efficiently every time. Your team can collaborate more easily, reply to customers faster, and get routed the right requests at the right time.
- Save time and lower costs. All of this is built on top of our open, flexible and secure platform that scales to ANY size, lets you adapt effectively, and handles complex use cases without increasing your costs.
Now is the time to prioritize customer service. We’re here to help.
Customer support software shouldn't stand in the way of providing a great experience. With the right tools, you can deepen your customer relationships. Investing in customer service not only creates better experiences, but also drives bottom-line growth.