How-to guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
Latest stories Page 4
Article Unleash the Power of your Ecommerce Site with Live Chat
Which is most effective at boosting sales, phone, email, or chat? How do you cut through…
Video Meet Answer Bot®
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
Article Conversion Tracking in Chat
With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales…
Video Skills-Based Routing in Zendesk Chat
All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…
Video Roles in Zendesk Chat
With roles and permissions, managers can create new roles for their agents and control what they…
Video Support and Chat
Learn how Support and Chat can be used together to create and effortless, cohesive experience for…
Video Ticket Forms in Zendesk Support
Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…
Video Groups in Zendesk Support
Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…
Guide Introduction to Zendesk Apps Marketplace
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…
Video Guided demo of Zendesk Chat
Download a 30 minute walk-through of Zendesk Chat During this video we’ll cover: The benefits of…
Guide A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organization is no easy task. There’s a surplus of…
Guide The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
Guide Roll out and manage multiple customer service channels
There are a seemingly infinite number of ways to interact with customers these days. Live chat,…
White Paper 7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…
Article Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…
Guide Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…
Guide A retailer’s guide to getting omnichannel customer service right
Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…
Article Bright Ideas: IT Customer Stories
As companies grow, so do the complex demands placed on the IT service desk. Without the…
Guide 6 Steps to Deploying Chat on Your Website
Live Chat is a faster and more personal way to engage with customers. But to make…
Article Delivering high-impact phone support, featuring DonorsChoose
Effective phone support can have a powerful impact, especially for non-profit and community organizations. Whether guiding…