Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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White Paper How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
Article Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
Article Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Choose the right customer service solution for your business
Setting up your customer support organization for success is the first step towards offering excellent customer…
White Paper Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
Article 10 ways to improve customer experience (CX)
CX is a top priority for driving company growth. Experts share the strategies that make a big difference when you want to improve customer experience.
Article Customer service acronyms and abbreviations you need to know
Whether you're new or have been in the industry for years, use this handy guide to the most common customer service acronyms and abbreviations.
Article 4 ways Zendesk can make your life easier ASAP
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
Article A guide to customer service reports
Discover the reports that help you better understand and improve the customer experience.
Article What is IVR? The ultimate guide
IVR technology can be a game changer for businesses. Discover what an IVR system is and how it creates better customer experiences.
Article 9 customer service gifs that explain a day in the life of a support agent
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
Article What is customer obsession? How to become customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Article Why customer courtesy matters (and 8 tips on how to nail it)
Find out why compassionate customer service matters, and what it can do for your business.
Article What is customer-facing? Everything you need to know about customer-facing roles
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Article Integrations galore
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
Article Startup Central — The human guide to leading remote teams
WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.
Guide Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Article What is omnichannel customer service? Definition, importance & strategy
Take an omnichannel approach to create seamless, reliable customer interactions.
Article What is customer value? + how to measure & increase it
Delivering customer value is key to maintaining long-term relationships with existing customers and earning repeat business. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
Why a contact center will improve your customer service (and your bottom line)
Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.