Tips to set agents up for success and deliver better customer service.
Latest stories Page 16
Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient, and secure.
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Data silos make life harder for support agents and customers alike. Learn how to free siloed data and improve CX.
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
Leverage data to build rich customer profiles so you can provide more relevant, personalized experiences.
To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.
Customer service is the support you offer your customers from the moment they first contact your business to the months and years afterward.
Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.
Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.
With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…
According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?
Personal finance is so important to consumers that more than a third of Americans review their…
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.